Saya lulusan program studi Hubungan Internasional Universitas Pertamina, aktif terlibat dalam berbagai organisasi kemahasiswaan, termasuk sebagai koordinator, ketua sponsorship, dan mentor. Selain kegiatan kampus, saya juga mendapatkan pengalaman magang di bidang layanan pelanggan, operasional bisnis, dan administrasi, serta mengikuti program pelatihan pemasaran dan keuangan. Berbagai pengalaman ini telah membentuk saya menjadi individu yang adaptif, analitis, dan memiliki kemampuan pemecahan masalah yang kuat. Saya sangat menjunjung tinggi tanggung jawab, integritas, dan loyalitas, serta mampu bekerja secara efektif dalam tim untuk mencapai tujuan bersama.
I was responsible for making up to 100 daily outbound calls for customer satisfaction surveys across five branches, targeting a minimum of 50% “agree” responses. I handled approximately 30 customer complaints per day via ACI and CC systems, categorizing issues into 12 subcategories. Additionally, I conducted 20–50 daily follow-up calls to verify complaint resolution, aiming for a 73% response rate, and created 5–10 complaint tickets daily for further handling. I also managed 23–30 user comments on the Adira Infomedia Play Store page, organizing feedback by rating and type for service evaluation.
In 2023–2024, I analyzed mineral and coal commodity price trends using data from MDPI, IMF, and the World Bank, and authored a strategic journal published on media.kemenkeu.go.id. I supported the Head of Subdivision with meeting scheduling and minute-taking, and served as a committee member for a Canva design training attended by 50+ participants under the One Ministry of Finance program. Additionally, I managed the SIMBARA questionnaire, which received 81% positive responses as part of a system evaluation effort.
I was responsible for monitoring and recording inventory using the Gudang Unirama application, as well as creating stock request tickets to principals based on delivery requirements. I coordinated daily delivery schedules for 18–21 trucks, distributing 800–2,800 items to partner stores, while also recording driver and loading team data. Additionally, I prepared delivery letters for warehouse trucks dispatching goods to partner outlets. I also managed 45–86 daily orders received via Gmail by calculating the total and types of items, then forwarded the information to the operations and sales teams for timely processing.
